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Exchange & Return


Please take note that each fabric is manually hand drawn, hand stamped, and hand woven. Slight difference or color in each item due to handcrafting process is not considered as defects (except if there is any hole or rip in fabric). Our fabric is handcrafted by our local artisans in small batches, not machine. There is no line or motive that is exactly identical, making each piece unique and special as you will be the only one who owns it.


Size Exchange

We want your Kasmaran item to fit perfectly on you! Please check your measurement with our size guide carefully before checking out. If the item does not fit perfectly, you can still change the size by covering both sides of shipping fee for a new size.


Defects Return

If the item you received is unfortunately identified with defects, you're welcome to request for an exchange of a new product, or a full-price refund in the form of credit voucher. Please notify us at kasmaranindonesia@gmail.com within 24 hours after you received the product with this format:

SUBJECT: “Kasmaran Exchange Request”


Name:

Order Number / Code:

Defect Description:

Exchange Item:

Phone Number & Shipping Address:


You will be notified shortly with our shipping detail. We accept returns and exchanges within 7 days for Indonesian customers and 14 days for international customers from the shipment's fulfilment date. Items must be in brand condition, with swing tags attached, unworn and unwashed.

We reserve the right to refuse any returns where the products do not meet these conditions. Please note that sale items and custom-size order cannot be returned. Please repackage your item back in the packaging or a secure packaging to ensure the unworn condition of the item. For Indonesian customers, we prefer return by TIKI, JNE or Gojek.